Refund Policy

Once you receive the shipment, you have to share it with us by taking a video of opening the shipment and the same you have to share a video while returning the shipment, provided that you have returned the shipment to the courier in perfect condition. Your return will be accepted only if the video is correct. Once return request has been placed with Customer Service, it usually takes 4 business days to have the product picked from your place and another 7 days to initiate refund after successful product inspection by quality check department.
Once the item is received in our warehouse, it undergoes a quality check which takes about 2 days. The receipt of the refund would depend on the mode of payment chosen by you.

*For COD orders, refund against return
If the order is lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
If you return an order delivered to you, shipping/cod charge if applicable will not be refunded.

Cancellation Policy:

If you need to cancel your order, please send us an email at admin@indoera.in within 6 hours of placing the order from Monday to Saturday between 9 AM- 6 PM or log into your account and click on "cancel order" option against the order number that you want to cancel.
Please be advised that some of the orders are shipped almost immediately and it may not always be possible to cancel.
Any amount paid will be credited into the same payment mode using which the payment was made.

Please Note:

For Debit Card and Credit Card transfers the time taken for refund depends majorly on the bank.
Banks will send an SMS to customers for credit amount of more than INR. 5000 only. In case your refund is less than INR. 5000, please check your bank account or credit card statement for confirmation.
In case of refunds, we will only refund the product price. Delivery and handling charges will not be refunded.