Return & Exchange Policy
RETURN & EXCHANGE POLICY
At Indo Era, we are committed to providing exceptional customer service with every purchase. If you are not completely satisfied with your order, you can return it for a full refund of the amount paid.
Please note:
1: - Returns are only accepted for products purchased directly from the Indo Era website.
2: - We are unable to process return requests for items purchased through indirect online or offline distributors.
We offer a 15-day return policy, allowing you to return items purchased from Indoera.in for any reason within 15 days of your purchase.
Return Guidelines:
1: - The product must be in its original packaging with all tags attached.
2: - The product should be unused.
3: - The product must be unwashed and undamaged.
!!Important!!
For claims regarding missing items or receiving the wrong product, we require video evidence of the unboxing. Please report the issue within 24 hours of delivery. Claims for missing items may not be processed without video proof.
After the product is returned, it will undergo a quality check. If the item does not pass the quality check, we will not be able to process a refund.
How to Create a Return Request at Indo Era:
Visit the “Customer Experience” section on our website and select the “Raise Return” option. Enter the first four digits of your order ID (without the hashtag), along with the email ID or phone number you used during purchase. Then, follow the instructions after selecting the 'Return' option.
To get your return request approved, please share your Order ID and a clear product video showing the product and its tags on our WhatsApp number 8238303000. Once we receive the required details, your request will be approved immediately.
We offer a pick-up service for returns to the address provided at the time of your order placement. Please note that the address cannot be changed during the return process, so ensure you are available at the given address.
Our courier partner will pick up the product directly from your doorstep. You will receive an SMS notification on the day of pick-up.
What Happens If the Product Pick-Up Fails:
We will attempt to pick up the item three times. If the item is not picked up after the third attempt, the return request will be marked as failed. For further assistance, you can contact our customer care at 8238303000.
Please Note:
Indo Era is not responsible if the wrong product is handed over to the delivery person at the time of pick-up.
The return request can only be applied once by the customer.
FOR EXCHANGE
To raise an exchange request, the process is the same as our 15-day exchange policy for returns. However, you must select the desired size for the replacement during the request. We are not responsible if you choose the wrong size, as the selected size will be shipped.
Exchange Process:
After placing the exchange request, share your Order ID and a clear product video (showing the product and its tags) for approval on our WhatsApp number 8238303000.
Once we receive the returned product at our warehouse, your exchange order will be shipped.
Important Notes:
The product must be unused and have all tags intact when raising the request.
If we receive the wrong product at our warehouse, the exchange order will not be processed